The top regional bank engaged Aristal to re-engineer their existing business banking credit origination processes with the objective of improving their overall credit origination efficiency, customer turnaround time, as well as enhancing the overall business banking customer services and customer experience.
In this engagement, Aristal consultants defined a new set of end-to-end credit processes to improve the operational efficiency and customer satisfaction for the credit life cycle. Aristal also assisted to design the bank’s new credit origination system to support its target operating model and new credit processes.