Aristal Completed BPR Design for a Top Malaysian Financial Institution

After delivering the project to replace the origination system for Portfolio Guarantee, Aristal was engaged by the client to re-engineer their Financing and Guarantee origination processes. Aristal was responsible for planning and leading the process improvement workshops on the Financing and Guarantee origination processes.

An outcome from the business process re-engineering (BPR) design, Aristal identified several significant improvement opportunities, notably the Straight-Through Processing (STP) of eligible Financing and Guarantee applications and the embedding of templates in the system to auto-generate letters and reports in an effort to remove work redundancies and to go paperless. The improvements would significantly reduce the turnaround times from application submission to approval, improve customer experience and improve productivity & efficiency.