Aristal Conducted Business Process Re-engineering for a Mortgage Corporation

As part of its Digital Strategy Initiative, a Mortgage Corporation initiated a study to digitize the servicing process of one of its key products with the objectives of enhancing operational efficiency, fortifying data security, and minimizing errors in the servicing process.

The corporation engaged ARISTAL to assess the current process (“As-Is”), identify improvement opportunities and devise the desired future process (“To-Be”). ARISTAL also facilitated a Design Thinking and Change Management workshop with its partner banks, where improvement prospects were shared, and valuable insights and feedback were gathered to ensure mutually beneficial outcomes for all parties involved in the refined process.